We thank you for your strong interest in travelling with us. At Footprint, we are confident and proud of our products & services and always working hard for the true value in your travel, we will however refund your money if;

- The quality of the trip is not as what we said to deliver,

- The experience is not as what our travel consultants promised it to be.

We guarantee that you will have a great trip with not only quality, but with assured fun. if you are still not satisfied with our refund, please contact our the government body called VNAT (Vietnam National Administration of Tourism) for a claim.

We have a bond of 15,000 USD in the bank (controlled by VNAT), this is the bond account for financial security in respect to customers' advanced payments.