Who will meet us at the airport? What procedure should we do when we arrive?
As pre-planned with you, a Footprint local guide will meet and greet you at the airport with your driver. As soon as you get out of the arrival gate, you will see a sign with your name and / or our Footprint logo and “Footprint Travel”.
Airport procedure is the same in Vietnam as everywhere else. You will have to go though attain your visa, go through immigration, get your luggage, then pass through customs. If you have not yet been granted a visa, then bring your invitation letter to the immigration office. You will be 'welcomed' by the officers here. It normally takes about 30 minutes to get the visa, but please do not be surprised if this takes you a bit longer.
Don’t worry how long it takes you as we will wait for you. If you miss your flight or if things take extra long call us, we will do everything we can to help.
Tip: If your flight is delayed, please try to reach our guide by phone so that we do not have to spend hours at the airport to wait for you. You could also send us an email, tweet, or facebook message. This will help us know that you are okay, and just running behind schedule.
|See also other FAQs|